Thyme 2 Play LLC ("T2P," "we," "us") describes how it collects, uses, and protects information when you use the RGP Platform. We understand the sensitivity of restaurant operator data, including employee information, financial records, and customer details.
Quick Summary: We collect account info, operational data you input, integration data, and usage data. We use it to provide service, improve the Platform, communicate, and comply with law. We share only with service providers — no data sales. We use encryption, access controls, and notify of breaches within 72 hours. You can access, export, correct, delete, and opt-out of marketing. AI assists, you decide — always review AI outputs.
Upon subscription, we collect business name, contact information, email addresses for account administrators, and billing information (processed through Stripe — we do not store full payment details).
You may input employee data (names, contact information, roles, schedules, compensation, performance records), menu data, financial data, customer data, and operational data.
With your authorization, data flows from POS systems (Toast, Square), scheduling systems (Sling, 7Shifts), and other configured integrations.
We automatically collect login times, session duration, features accessed, error logs, performance data, device information, and browser information.
Queries and responses are processed to provide service. Conversations may be used to improve AI (anonymized). We do not use your specific business data to train models for other customers.
Maintaining access, processing transactions, sending invoices, providing customer support, and delivering requested reports and analytics.
Analyzing usage patterns (aggregated/anonymized), identifying bugs, developing features, and improving AI accuracy.
Service announcements, billing notifications, support responses, and product news (with opt-out available).
Preventing fraud, enforcing Terms of Service, and complying with legal obligations.
We do not sell, rent, or trade your personal or business information to third parties.
We share data with the following vendors to operate the Platform:
These providers are contractually bound to protect your data and use it only for the specified purposes.
Data flows between the Platform and authorized third-party services according to your configuration and their privacy policies.
Information may be disclosed if required by law, court order, government request, or to protect rights, property, or safety.
If acquired or merged, information may transfer to the new owner with user notification.
You are responsible for keeping credentials secure, using strong passwords, controlling account access, and reporting suspected breaches promptly.
If we discover a data breach affecting your information, we will notify you within 72 hours with details and remediation steps.
Data is retained while subscriptions are active and for a reasonable period afterward to support business continuity and compliance.
You have 30 days after subscription ends to export your data. After 30 days, operational data is deleted from active systems. Some data persists in backups for up to 90 days. Aggregated, anonymized data may be retained indefinitely.
Data may be retained longer if required for legal proceedings, audits, or regulatory compliance.
You can access and export data at any time through Platform export features.
You can correct inaccurate data directly or by contacting us.
You can request data deletion by contacting us. Some data may be retained per Section 5.
Data exports are provided in standard formats (CSV, JSON, PDF).
You can opt out of marketing communications. Service-related communications cannot be opted out while subscribed.
California residents have CCPA rights including:
Contact: [email protected]
You are the data controller for employee information. You are responsible for providing employee notices, obtaining consents, responding to requests, and complying with employment privacy laws. We process employee data as a service provider.
Similar responsibilities apply for customer information stored in the Platform.
The Platform uses AI to provide operational assistance, generate documents, answer questions, and make recommendations.
AI can make mistakes. AI outputs are suggestions requiring your review and validation, especially for HR decisions, financial calculations, compliance matters, and customer communications.
We do not make significant decisions about you or your employees based solely on automated processing. AI assists; humans decide.
Queries are processed to generate responses. Anonymized interaction patterns may improve AI. Your specific business data is not used to train models for other customers.
We use cookies for authentication, session management, security features, and user preferences.
We may use analytics tools to understand usage. Data is aggregated and does not identify individuals.
We do not use advertising cookies or sell data to advertisers.
The Platform is designed for business use and is not intended for individuals under 18. We do not knowingly collect information from children.
The Platform is hosted in the United States. By using the Platform, you consent to the transfer and processing of your data in the US.
Data from outside the US will be transferred to and processed in the US, which may have different data protection laws.
We may update this policy periodically, notifying you by email to account administrators and Platform notice. Continued use constitutes acceptance.
Thyme 2 Play LLC
Email: [email protected]
Website: sageops.io
Terms of Service: sageops.io/terms